Salesforce implementation and customization

We are at ‘Alcor Engineering’ team of experts that can tailor Salesforce to align with your company's branding, workflows, and processes. We can set up integrations with your other systems, promoting seamless collaboration among your team and maximising the benefits of your Salesforce investment.

Salesforce configuration involves using point-and-click tools to make changes to applications, such as modifying the user interface, creating reports, workflows, and dashboards. On the other hand, Salesforce customization entails incorporating advanced business processes, logic, and calculations into Salesforce applications through coding expertise.

Lightning development and Implementations

With Salesforce Lightning experience, Alcor Engineering helps to develop the modern, user-friendly interface that enhances your experiences, boosts productivity and easy interaction with your customers and partners. Our team of certified lightning developers helps to modernise your application utilising salesforce lightning platform features such as Lightning App Builder, Lightning Components, Mobile Applications, User Interface. We are helping salesforce platform modernization for customers, partners, employees and processes.

Sales Cloud

Sales Cloud is a comprehensive tool that supports sales teams by automating sales processes, designing workflows, and providing robust reporting and forecasting capabilities. Alcor Engineering helps your sales managers and representatives with its advanced features.

Service Cloud

Service Cloud is a customer service and support platform that helps organisations manage and enhance their customer support processes. With Key features such as Case Management, Automations, Omni-Channel Support and Analytics and Reporting. At Alcor Engineering we take care of the implementation, integration and consultation of Service Cloud to improve your customer services.

Experience Cloud

Salesforce Experience Cloud enables the creation of branded digital experience sites, facilitating information sharing and collaboration with key individuals in your business processes, including customers, partners, and employees.

Enhance your customer engagement by seamlessly connecting with your customer community across multiple channels. Our proficient implementation of Salesforce Experience Cloud enables your employees, partners, and clients to network and interact with your brand. Through optimising various engagement channels, we contribute to fostering business growth.

Field Service Management

Field Service Lightning (FSL) stands out as the optimal solution for various field service needs. Offering real-time collaboration capabilities for onsite task management, it is widely utilised for tasks like Annual Maintenance Contracts (AMC) and installations.

Our services cover everything from core field service features to scheduling and optimization through a managed package, along with the development of a mobile application for your mobile workforce. Our commitment is to ensure a stress-free experience for you, prioritising the user experience above all else.